Marketiva is a financial services corporation specialized in providing traders with high quality online trading services. With a team of dedicated financial specialists and technical support personnel, Marketiva operates globally as a market maker and principal counterparty to retail traders. Marketiva has established itself as an industry leader by relying on its cutting-edge internet trading platform and its superior customer service.
Marketiva’s vision is to harness the power of the internet and provide traders with exceptionally effective trading tools and outstanding customer support. Traders using Marketiva enjoy the most advanced online retail trading front-end in the world, the Streamster™ software, renowned for its ease of use, flexibility and reliability.
Bringing Financial Markets to the World
Our mission is to create the most efficient and flexible environment for individuals around the world to freely participate in financial markets.
In order to help individual traders make independent and knowledgeable trading decisions, Marketiva provides several types of service completely free of charge: an advanced charting system, daily research reports, market event alerts, expert discussion forums and several other free value added services. Marketiva also offers virtual trading desks within each customer account to make it easy for traders to experiment with strategies, improve their trading skills and get acquainted with the system before buying and selling on a live trading desk.
Multinational Team of Professionals and Scientists
Marketiva’s multinational team consists of financial specialists and computer scientists residing across four continents and all time zones, giving Marketiva unparalleled edge both in exposure to market events and real-time responsiveness to customer needs.
The uniqueness of Marketiva’s approach lays in the synergy of financial professionals with more than 30 years of combined experience in both trading and dealing working together as one team with computer science experts shaping Marketiva’s advanced trading platform. To achieve the ultimate in customer satisfaction, Marketiva’s financial and IT experts combine their skills, target-oriented attitude, team spirit and unrelenting focus on the customer.
Integrity, Initiative and Continuous Innovation
We are committed to employing people of integrity, initiative and ability, who help us continue a culture of strong work ethic, value of ideas and responsiveness to customer’s goals. Traders all across Europe, Asia and Americas have recognized the dedication Marketiva has to development of long-term relationships with clients.
Marketiva continues with its commitment to technical innovation by regularly advancing the trading platform with the goal of providing individual traders with the most effective and flexible trading platform in the world.
Marketiva is proud to offer one of the most advanced online trading platforms available. Historically, online traders have struggled with problems related to the trading platform, such as unreliable software, slow trade execution, incorrect price feeds and many others. Thanks to the superior trading platform Marketiva is utilizing, traders can finally concentrate on trading instead of various technical difficulties.
Next-Generation Phoneless Customer Support
To provide the quickest and best quality customer support, Marketiva uses a unique next-generation online customer relationship management platform. Marketiva customers enjoy the most responsive, low-cost customer support available thanks to Marketiva’s customer support modules within its advanced trading platform. Marketiva customers use the built-in Support chat channel within the Streamster™ software or e-mail facilities to get answers to their queries in a record short time because there is no need to spend minutes on the phone establishing and authenticating the identity of the customer and explaining the full history of the support issue. Traditional phone-based customer support requires customers to make long, frequent expensive international calls that would over time incur high cost on the customer. Instead, Marketiva customers can solve any support issue quickly, efficiently and in an affordable manner by using either the real-time Support chat channel or e-mail with around-the-clock response.
Highest Standards in Service and Security
We combine our market experience, expertise, and professionalism with the world’s best online trading software. Marketiva’s trading and margin lines with leading banks and counterparties ensure your trades will be automatically executed and with no slippage.
Marketiva ensures that traders experience the highest level of performance, reliability and security by taking advantage of professionally managed network operation centers with fully redundant server arrays and redundant internet connections. Our technical staff is committed to ensuring a maximum possible uptime for Marketiva’s service and 24-hour service accessibility. Unlike many online trading operations, trading platform used by Marketiva utilizes industry-standard encryption technology to ensure that all communication between our customers and our servers is completely protected and confidential.
Safety of Client Funds and Transaction Integration
Client funds held with Marketiva are maintained in separate accounts for the sole purpose of the clients’ trading activity and are never commingled with operating capital of the company. Withdrawals from these bank accounts occur only as a direct result of clients’ trading activities or an authorized request for withdrawal.
To ensure the safety of client funds, Marketiva has created three independent components operating under an integrated system of trading, settlement and risk control. The Execution Component receives and executes the clients’ trading instructions; the Operations Component settles the transactions and transfers the funds; the Risk Control Component monitors transaction execution and the fund settlement process.
Marketiva utilizes transaction processing and integration services for both deposits and withdrawals, for purposes of getting one transaction stream and making the transaction processes faster, convenient and more efficient for customers.
Procedures for Prevention of Unlawful Activities
Marketiva is committed to assisting governments combat the threat from money laundering and terrorist financing activities around the world. For that purpose Marketiva has setup a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions. Marketiva carefully tracks suspicious and significant transaction activities, and reports such activities providing timely and comprehensive advice to law enforcement. To uphold the integrity of the reporting systems and provide protection to businesses, the legislative framework provides legal protections to providers of such advices. Marketiva is committed to regularly update its electronic system for inspection of suspicious transactions and for verification of client identification records, in accordance with any new regulations as they are promulgated, as well as providing training for its employees on enhancements to anti-money laundering procedures that may be required by new regulations.